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Privacy Policy

Last updated: July 2025

1 Who We Are

Our website address is: https://citywideautorentals.com (CityWide Auto Rentals). We are a locally owned vehicle rental company serving North Alabama from four locations: Scottsboro, Gadsden, Albertville, and Fort Payne. We are committed to maintaining the trust and confidence of our customers and website visitors.

2 Information We Collect

Reservation Requests When you submit a "Book Now" or "Check Availability" request, we collect your name, email address, phone number, and desired rental dates to process your reservation and contact you with confirmation.
Driver Verification Information provided for driver verification (such as a copy of your driver's license) is used solely to confirm eligibility to rent a vehicle per our rental agreement requirements.
Technical Data We collect your IP address and browser user agent string to assist in spam detection and to improve site performance.

3 Cookies

To improve your experience on our site, we use cookies to:

Navigation: Remember your vehicle category preferences and recently viewed fleet options.
Security: A temporary cookie is set to determine if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.

4 Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., Google Maps for our location pages). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These sites may collect data about you, use cookies, and monitor your interaction with that embedded content.

5 How Long We Retain Your Data

Reservations & Inquiries: Rental reservation submissions are retained for customer service and records purposes. We do not use this information for marketing purposes unless you have explicitly requested updates from us.
Rental Records: Records related to completed rental agreements are retained as required for legal and business purposes, including insurance records and payment history.

6 What Rights You Have Over Your Data

If you have submitted an inquiry or completed a rental with us, you can request to receive an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes, such as rental records or payment history.

7 Where Your Data is Sent

Visitor inquiries submitted through our website may be checked through an automated spam detection service. We do not sell your personal information to third-party marketing companies. Your data stays with CityWide Auto Rentals and is used solely to serve your rental needs.

Questions About This Policy?

If you have any questions about this privacy policy or how we handle your data, please contact your nearest CityWide Auto Rentals location: